Privacy Policy

Effective Date: March 29, 2026
Website: deftonemerch.net (the “Site”)
Operator / Data Controller: Eoont Inc. (“we,” “us,” “our”)
Contact Email: [email protected]
Business Address: Ste 221733 30 N Gould St, Sheridan, WY 82801
Phone: +1-(737)-203-0946

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

Unofficial Fan Store Notice: This website is an independent, unofficial fan-made store and is not affiliated with, endorsed by, or sponsored by Deftones or any rights holders. This notice is provided for transparency only and does not change how we handle personal data.

1) Information We Collect

A) Information you provide to us

When you use our Site, place an order, contact us, or create an account, you may provide:

Name
Billing and shipping address
Email address
Phone number
Order details (items purchased, sizes/variants, notes)
Messages you send to customer support

B) Payment information

Payments are processed by third-party payment processors. We do not store your full payment card number. Your payment processor may collect payment details directly.

C) Automatically collected data

When you browse the Site, we may automatically collect:

IP address
Device type, browser type, operating system
Pages viewed, time spent, referral URLs
General location (approximate, based on IP)
Cookies and similar tracking data (see Section 7)

2) How We Use Your Information

We use personal information to:

Process and fulfill orders (payment, shipping, returns, customer service)
Communicate about your order (confirmations, shipping updates, support)
Detect and prevent fraud, abuse, and security issues
Improve the Site, product listings, and customer experience
Comply with legal obligations (tax, accounting, dispute resolution)

3) Legal Bases (for EEA/UK visitors)

If you are in the EEA/UK, we process your personal information under these legal bases:

Contract (to fulfill your order)
Legitimate interests (fraud prevention, security, improvements)
Consent (where required for cookies/marketing)
Legal obligation (accounting, compliance)

4) How We Share Your Information

We share information only as needed to run the store and fulfill services. Examples include:

A) Service providers

We may share information with providers that help us operate, such as:

Payment processors (e.g., Stripe/PayPal) to process transactions
Shipping and logistics partners to deliver orders and provide tracking
Email service providers to send order confirmations and support replies
Hosting, security, and performance services (e.g., hosting company, CDN, firewall)
Analytics providers to understand Site traffic and improve performance

These providers are allowed to use your information only to provide services to us.

B) Advertising & analytics partners

If we use advertising or analytics tools (such as Google services), they may collect or receive data via cookies or similar technologies. This can include IP address, device identifiers, and browsing activity on our Site. See Section 7.

C) Legal & compliance

We may disclose information to comply with laws, respond to lawful requests, enforce our policies, or protect our rights and customers.

D) Business transfers

If our business is sold or merged, your information may be transferred as part of that transaction.

5) International Transfers

Your information may be processed in countries outside your own (for example, where our service providers operate). When required, we use appropriate safeguards for cross-border transfers.

6) Data Retention

We keep personal information only as long as necessary for:

order fulfillment and customer support
legal, accounting, and tax requirements
resolving disputes and enforcing agreements

When no longer needed, we delete or anonymize the information.

7) Cookies & Tracking Technologies

We use cookies and similar technologies to:

keep your cart working and remember preferences
enable core Site functions and security
analyze traffic and improve performance
measure advertising performance and show relevant ads

Cookie choices

Depending on your location, you may see a cookie banner allowing you to accept or reject non-essential cookies. You can also control cookies through your browser settings.

Common cookie types:

Essential: required for checkout, login, security
Analytics: helps us understand Site performance
Marketing: used for advertising measurement and targeting

8) Your Rights

Depending on your location, you may have rights to:

access the personal data we hold about you
request correction of inaccurate information
request deletion (subject to legal obligations)
object to or restrict processing in certain cases
withdraw consent (where processing is based on consent)
request a copy of your data (data portability)

To exercise rights, contact us at [email protected]

9) Security

We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10) Children’s Privacy

Our Site is not intended for children under 13 (or under 16 in some regions). We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us to remove it.

11) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Effective Date” at the top when changes are posted.

13) Contact Us

For privacy questions or requests, contact:

Email: [email protected]

Address: Ste 221733 30 N Gould St, Sheridan, WY 82801

Phone: +1-(737)-203-0946